Information we collect
Messages to us
When you send us a message through our website’s contact form or by email, we receive the information you provide, such as your name, email address, phone number, company, industry, and message.
Signing in to Wivity Link
You sign in to Wivity Link with your SignerSet account. SignerSet tells us your account, email address, and the organization you chose, and whether that account may use Wivity Link.
Information from online services
When you connect an account with an online service, such as LinkedIn, you sign in on that service’s own website, and we never see your password for it. With your approval, the service gives us:
- An identifier for your account with that service. Some services, such as LinkedIn, issue a different identifier to each app, so ours is specific to Wivity Link.
- The basic profile information the service shares with your approval, such as your name and profile photo.
- The permissions you granted and when they expire.
- An access token, which lets us act on your account with that service within those permissions.
Wivity Link currently works with LinkedIn. When we add a service that shares other kinds of information, we will update this policy.
Requests from apps you connect
When an app you connected uses Wivity Link, it sends us requests, such as the text of a LinkedIn post or comment to publish, a reaction, or a request to read comments. We pass each request to the service it is for and return that service’s response, such as identifiers for posts and comments or the text of comments, to the app.
Each app tells us its name, web address, and where to return you after sign-in. We show these on our consent page so you can check which app is asking for access.
Technical information
When you visit our website or use Wivity Link, we and our hosting providers automatically receive technical information such as IP addresses, browser and device information, request logs, and error data.
How Wivity Link handles access to your accounts
We act on your account with an online service only when an app you connected asks us to, and only within the permissions you approved on our consent page and on that service.
The apps you connect never receive a service’s access token in a form they can read or use. We place the token, encrypted, inside the credentials we issue to the app, and only Wivity Link can decrypt it. We do not keep these tokens in our databases, except encrypted for the brief moment needed to complete sign-in.
We keep a record of each connection: your SignerSet account and organization, the app, the service, your account identifier with that service, the permissions you granted, and when they expire. We also keep a one-way fingerprint of each credential we issue, so that we can recognize and revoke it. Neither can be used to access your account with the service.
We check your SignerSet account when you connect and while the connection is in use. If your organization removes you or turns off your access, Wivity Link stops accepting requests for your account.
We keep a record of the actions we carry out for you, such as the kind of action, its target, when it happened, the service’s request identifiers, and the result, together with a fingerprint of the request that lets us prevent duplicate actions, such as the same post published twice. We do not keep the content you send, such as the text of posts or comments, by default. If we keep it to resolve a problem, we keep it only briefly.
How we use information
We use information to:
- Respond to your messages and inquiries.
- Sign you in, check your access, and carry out the requests of apps you connect.
- Show you which app is asking for access and what it will be able to do.
- Prevent duplicate actions and keep use within our limits and those of each service.
- Secure our services, prevent abuse, and fix problems.
- Respond to support and privacy requests.
- Comply with law and the terms of the services we work with, and enforce our terms.
We use information from online services only to provide Wivity Link to you.
We do not sell or rent personal information, share it for targeted advertising, or track people across other companies’ apps and websites.
We do not use information from online services, the content you send through Wivity Link, or your messages to us to train AI models, to advertise to you, or to build profiles about you, and our service providers may not do so.
Retention
We keep messages you send us for as long as needed to respond and follow up, and for our business records.
We keep connection records and credential fingerprints while a connection can be used, and delete them after the credentials we issued for it expire. We keep records of actions and technical logs for a limited period, as needed to secure Wivity Link, prevent duplicate actions, resolve problems and disputes, and meet legal obligations.
Copies of deleted information may remain for a time in backups, logs, and our providers’ systems.
Security
We use technical and organizational measures designed to protect information, such as encryption and access controls. Access tokens from the services you connect exist only in encrypted form outside the moment we use them. No system is perfectly secure, and we cannot guarantee the security of information.
Your choices and rights
You can disconnect an app at any time in that app. Disconnecting ends that app’s access through Wivity Link.
Some services, such as LinkedIn, continue to list Wivity Link among the apps with access to your account until you remove it in that service’s settings, and do not let us remove it for you. Removing it there ends Wivity Link’s access to that account for every app you connected.
Your SignerSet organization’s administrators can turn off your access to Wivity Link.
You can ask us to access, correct, or delete your information by emailing info@wivity.com. We verify requests before acting on them, for example by confirming them with the email address on your SignerSet account.
Depending on where you live, you may have additional rights under local law. Contact us to exercise them.
International use and children
We are based in the United States and process information there and in other countries where our providers operate.
If you are in the European Economic Area or the United Kingdom, we process personal information to provide Wivity Link at your request, to respond to your inquiries, and for our legitimate interests in operating and securing our services. You may request access, correction, deletion, restriction, or portability of your information, object to its processing, and lodge a complaint with your local data protection authority.
Our website and services are intended for business use and are not directed to children. We do not knowingly collect personal information from children under 13.
Contact
Changes to this policy
We may update this policy from time to time, for example as our services, providers, or legal requirements change. We will post the updated policy on this page and revise the date above. Changes take effect when posted.
If we make a material change that significantly reduces how we protect information we already hold, we will give notice on this page or by email before the change takes effect. If you continue to use our website or services after an update, the updated policy applies.